What happens if the weather is really bad for drive days?
We constantly monitor the BOM weather radar, and in the case of bad weather we will reschedule and offer a refund if need be.
Can I get extra kilometres?
Yes, we strive to meet the needs of each one of our customers. Pre-Purchase of kilometres is available at the time of booking.
Is there a minimum age?
Some, but not all of our self-hire vehicles require the driver to be of a minimum age. However please send through an enquiry and we’ll try and help you out the best we can.
Do I get discounts on future bookings?
We love to reward loyalty. Any of our repeat customers such as corporate clients do receive discounts of up to 10% on future bookings.
I’ve seen a cheaper price somewhere else for a similar service, do you do price beats?
We pride ourselves in offering competitive rates at all 3 of our locations. If you do see a cheaper rate elsewhere we promise to beat that price by 10%* T&Cs Apply*
Do you offer hourly or as-directed chauffeur services?
Yes, we provide hourly and as-directed chauffeur services, allowing you to use the limousine for multiple stops or extended durations as required.
Is there a minimum booking duration for limo services?
Minimum booking duration may vary depending on the service type and vehicle selected. Please contact us for specific requirements.
Are your vehicles regularly inspected and cleaned?
Absolutely. All vehicles are professionally cleaned, sanitised, and inspected before every booking to ensure safety, comfort, and presentation.
Can children travel in your limousines?
Yes, children are welcome. If child seats are required, please inform us at the time of booking so arrangements can be discussed.
Do you provide meet-and-greet services at venues or hotels?
Yes, our chauffeurs can meet you at hotels, venues, offices, or private addresses with personalised signage upon request.
Is your service suitable for VIPs or high-profile clients?
Yes, we regularly provide discreet, professional transport for VIPs, executives, and high-profile guests with complete confidentiality.
What information is required at the time of booking?
We typically require pickup and drop-off details, date and time, number of passengers, and any special requests to ensure smooth service.
Do you operate on weekends and public holidays?
Yes, our services are available 7 days a week, including weekends and public holidays, subject to availability.
Can bookings be made for out-of-town or interstate travel?
Yes, we can arrange long-distance and interstate chauffeur services. Please contact us in advance to discuss your travel plans.
Will the same chauffeur stay with us throughout the booking?
For hourly or full-day bookings, the same chauffeur will remain with you unless otherwise agreed.
Is customer information kept confidential?
Yes, we strictly protect customer privacy and do not share personal or booking details with third parties.
What happens in case of unexpected changes on the day of travel?
If plans change, simply contact us as soon as possible. We will do our best to adjust your booking based on availability.